FAQs

Frequently Asked Questions — M.zylo

Welcome to the M.zylo FAQ page! Below you’ll find answers to common questions about our fashion accessories, including shipping, returns, product care, and more. If you need further assistance, feel free to contact our support team — we’re always here to help!

1. What kind of fashion accessories does M.zylo offer?

At M.zylo, we specialize in trend-forward fashion accessories including rings, bracelets, lockets, haircatches, custom jewelry and more. Each piece is designed to add a bold and stylish touch to your everyday look.

2. Are M.zylo accessories hypoallergenic and skin-friendly?

Yes! Most of our accessories are made from skin-safe, nickel-free materials that are gentle on sensitive skin. Please check the product description for specific material details.

3. How can I place an order on M.zylo?

Simply browse our collections, select your favorite items, and click the “Add to Cart” button. Once you’re ready, proceed to checkout and follow the steps to complete your order securely.

4. How long does delivery take?

Orders are typically processed within 1–2 business days. Delivery within Pakistan usually takes 3–5 working days, while international orders may take 7–15 business days, depending on your location and customs clearance.

5. What is your return and exchange policy?

We want you to love your M.zylo accessories! If you’re not satisfied, you can return or exchange unworn items within 7 days of delivery. Items must be in original condition and packaging. Visit our Returns & Exchanges page for detailed instructions.

6. How do I care for my M.zylo jewelry and accessories?

To keep your M.zylo pieces looking their best:

  • Avoid contact with water, perfumes, and lotions.
  • Store in a dry, cool place, preferably in a jewelry pouch or box.
  • Gently wipe with a soft cloth after use.

7. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email or SMS so you can follow its journey right to your door.

8. Do you offer gift packaging?

Yes! M.zylo accessories make perfect gifts. We offer gift-ready packaging for a small additional fee. You can select this option at checkout.

9. How can I contact M.zylo customer service?

Have a question or need help with your order? You can reach our friendly support team via:

Still Have Questions?

No worries! We’re always here to help you shop confidently and stylishly at M.zylo — Where Style Meets Statement.

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